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After we receive the unit we will provide an estimate by email or phone call. After the customer approves we will order the parts and will perform to repair. After the repair is complete, the customer will receive an invoice by email or text message.
Our Estimate charge is the same as our diagnostics. Even if you decline the estimate we still have to charge for the diagnostics of the unit.
We give a general estimate at the counter. If the repair cost will exceed the quote we gave at the counter greatly then we will call/ email with an estimate.
Counter Estimates are general repair costs and are subject to change.
Please get back to us ASAP to let us know if you approve or decline the estimate.
Please DO NOT just show up to pick up your estimated unit without notifying us.
Most Estimated repairs are already opened and when you show up unexpectedly then we may not have time to put it back together while you wait.
If you decline the estimate then you can pick your item up and bring it back in at a later time (estimates are valid for 90 days)
We DO have to charge the diagnostics charge on every item checked in. We have to pay our technicians to diagnose your unit s. At times we have to source and purchase parts for your repair. Due to covid, some parts are on backorder. These are vintage units and some parts can be harder to source than others and sometimes will delay our repair work. If this situation occurs, we ask for your patience and understanding.
Car Audio, Game consoles, Bluetooth Speakers, Toys, Powered PA Speakers, Car & Subwoofer Amplifiers, Televisions, Soundbars, Appliances, Medical or Industrial Equipment, Tools, Hovercraft, Massage Chairs, Inkjet Printers, Broken Hearts and absolutely positively no Ear-Buds, Headphones, Cell Phones, Computers or tablets!
After the repair of your unit we guarantee our work for a period of 90 days from time of invoice. If the repair fails please bring your equipment back within that time frame. If your unit has developed a different problem (one other than that which we repaired) or if it needs more work that what we did, we must charge you for the additional work
We are an independent repair facility specialising solely in repairing Astra. We do not accept warranty work, nor do we accept any machine that is currently under the manufacturers’ warranty. If your warranty is still in effect, please contact the company that you purchased the machine from, as we are not affiliated with Astra Gourmet Semi-Auto. or any entity authorized or supported by Astra. Due to liability reasons, we do not offer troubleshooting or repair support of coffee machines and espresso systems over the phone or via email. It’s difficult to assess the cause of issues without seeing the machine, so we do not provide any estimates for repair until we have the equipment in our center and can fully diagnose the issue and resolution.
Monday –Friday
10 AM – 4 PM
Saturday
10 AM – 2 PM
Sunday – Closed